TERMS & CONDITIONS

By using our website, you agree to the Terms of Use. We may change or update these terms so please check this page regularly. We do not represent or warrant that the information on our web site is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice. 

 

ORDERS & SHIPPING

All orders are processed either the same day or within 1-2 working day.

During holiday/sale periods please expect a slight delay due to the volume of orders.

Please be aware this is only estimated and delivery delays may occur.

UK & US orders may take 3-7 working days to deliver depending on our current backlog

The delivery timeframes for EU orders can range from 10-15 working days depending on your country.

Please be aware we can't be held accountable if the order are held within your country's processing centre/customs. 

Orders for the Rest of the World are fulfilled via Royal Mail. The delivery timeframes for International orders can range from 3-25 working days depending on your country.

IMPORTANT TAX INFORMATION (PLEASE READ) 

Some products are sent internationally and may incur import tax and handling fee from the shipping agent.

Étoile Nouveau is not held accountable for any customs charges which are incurred.

The typical charge for international orders would be 20% of the total order value, but this can vary depending on country of purchase 

If you decline to pay the customs and the parcel is returned back to Étoile Nouveau and we are charged the import taxes, this will be deducted from your refund.

Alongside this if the parcel is lost after you reject the import tax; we will unable to provide a refund.  

If you haven't received your item please contact us at : 

hello-etoile@outlook.com

QUALITY CONTROL

All our products are quality checked when they are produced and when they are dispatched.

RETURN POLICY

In case of a wrong item sent, we are able to offer a replacement, if this has happened to you please send us an email and we will arrange this for you

CARE INSTRUCTIONS

All our products have varied washing instruction. We do advise of the below to ensure the quality of our products:

Most pieces are dry-clean only; our suits, skirt and blazer sets and blazers primarily.

Hoodies and joggers -wash inside out at below 30 degrees and do not tumble dry.

For specific product care instructions; please contact us via email or social media.  

EQUALITY AND SAFEGUARDING STATEMENT

At Étoile Nouveau, we pride ourselves on providing safe, open and inclusive spaces. Our ethos at Étoile Nouveau is to motivate and support our customers in becoming the best versions of themselves.

We do not condone discrimination or abuse of any kind against anyone. We are committed to taking real action to bring about meaningful change.